Welcome
These terms explain how you can use the Heart of Oak Psychotherapy website (heartofoakpsychotherapy.com). We've written them in plain language. By using the site, you agree to them. If you don't agree, please don't use the site.
Heart of Oak Psychotherapy is a small group practice in Oakville, Ontario. Our therapists are Registered Psychotherapists (Qualifying) with the College of Registered Psychotherapists of Ontario (CRPO).
This website is general information, not therapy
Everything on this site, including our service pages, therapist bios and blog posts, is general information. It isn't therapy, a diagnosis or advice about your own situation, and it isn't a substitute for care from a qualified health professional who knows you.
Every person's situation is different. Please don't make decisions about your health or treatment based only on what you read here. If you have questions about your own mental health, talk to a qualified professional.
Using the site doesn't make you a client
Browsing the site, filling out a form, sending us an email or booking a free consultation doesn't create a therapist-client relationship.
That relationship begins only after you complete our intake and consent process and we confirm we'll be working together, usually at your first session. Until then, we aren't able to give you clinical advice.
If you're in crisis
Please don't use this website, email or our online forms in an emergency. We don't monitor them around the clock.
- Call or text 9-8-8 (Suicide Crisis Helpline), available 24/7.
- Call 911.
- Or go to your nearest emergency department.
Email and online forms
Email and online forms are convenient, but they aren't completely secure. Messages can be misdirected, intercepted or seen by others who have access to your devices.
When you contact us before your first session, please keep personal health details brief. Your name, how to reach you and a short note about what you're looking for is plenty. We'll talk about the rest together, in a more private setting.
How we handle the information you send us is explained in our Privacy Policy.
Booking through Jane
Appointments are booked through Jane, our online booking and clinical records system, at heartofoakpsychotherapy.janeapp.com. Jane is run by a separate company, and Jane's own terms and privacy policy also apply when you use it.
Our fees, cancellation policy and other practical details are on our Prices & FAQ page and are shown to you when you book. If anything on this site differs from what you agreed to at booking, what you agreed to at booking applies.
Blog posts
Our blog posts are written by our team to share general, educational information about mental health and therapy. They reflect our views at the time of writing and may not cover every situation. They aren't advice about your own circumstances, and reading them doesn't make you a client.
Links to other websites
Our site links to other websites, such as Jane, community resources and articles we find helpful. We share them for convenience. A link isn't an endorsement, and we're not responsible for other sites' content, accuracy or privacy practices. Their own terms and policies apply when you visit them.
Our content, logo and photos
The text, logo, photos, graphics and design of this site belong to Heart of Oak Psychotherapy, or are used with permission. Please don't copy, republish, sell or adapt them without our written permission.
You're welcome to share a link to any page on our site, or to quote a short passage for personal or non-commercial use, as long as you credit Heart of Oak Psychotherapy and link back to the original page.
Accessibility
We want this site to be easy for everyone to use. If you have trouble reading or using any part of it, or you'd like information in another format, please email hello@heartofoakpsychotherapy.com or call (289) 201-1951. We'll be glad to help.
Limits of our responsibility
We work to keep the information on this site accurate and up to date, but we can't promise that it's always complete, current or free of errors, or that the site will always be available or free of technical problems.
To the extent the law allows, Heart of Oak Psychotherapy isn't responsible for any loss or harm that comes from using this site, relying on its general information, or being unable to access it. Nothing in these terms limits any rights you have that can't be limited by law, or our professional obligations to the clients we work with.
Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
Changes to these terms
We may update these terms from time to time, for example if we change how the site or booking works. The current version will always be posted on this page with its effective date. If you keep using the site after a change, the updated terms apply.
Privacy
Our Privacy Policy explains what information we collect, how we use and protect it, and your rights.
Contact us
If you have questions about these terms, please get in touch.
Heart of Oak Psychotherapy
230 Duskywing Way, Oakville, ON L6L 6X5
hello@heartofoakpsychotherapy.com · (289) 201-1951